Frequently Asked Questions

In depth description of BetterHash and instructions on how to use it:

What computer specifications do you recommend for BetterHash?

Any 64-bit PC is good for mining cryptocurrency. However, if you really want to earn from this you need a powerful PC. Gaming PCs that have modern video adapters are recommended for this task. Today’s most profitable GPUs (video adapters) are NVIDIA GTX 1080 Ti and AMD RX Vega 64. In terms of CPU, the most profitable are AMD Ryzen 7 1700X at 4.00GHz and Intel i7-7700K at 4.70GHz.

How does BetterHash work?

BetterHash is a smart interface for the most popular cryptocurrency miners on the market. What it does:

- Downloads the mining tools on your PC

- Performs a benchmark (by running for a few minutes each one of the compatible ones)

- Starts and runs the most profitable combination of processor and video adapter miners

- We create for you a wallet for each currency; all income is stored in your online account - you will be able to transfer it to a different cryptocurrency account or leave it in your online account

- You will also be able to transfer it to regular, everyday currencies at a later time

My antivirus detects BetterHash as malware. Why?

Antivirus companies try to detect as much malware on your PC as possible; otherwise you wouldn’t buy their product. The competition between antivirus companies forced them to sometimes detect harmless files as “potential threats”. Let’s take a look at cookies: they are not evil at all. Sometimes websites store in cookies your browsing preferences so they can offer you a better experience next time you visit them. However, you will find a lot of antivirus and antimalware solutions consider them "malware". This is incorrect and the exact same practice applies to cryptocurrency transaction validation. Our suggestion is to report this as a false positive because:

a. You agreed to install BetterHash and it wasn’t deployed on your PC without your knowledge

b. You can deactivate it or stop using it at any time you like - and this is not something malware would allow you to do

c. BetterHash is also listed in the Add / Remove Programs applet of your PC, allowing you to remove it from there as well

d. You were informed about the way BetterHash works

An application should be considered "malware" only if it is installed on a user’s PC without their knowledge or with an improper description of it’s real actions.

To start mining with BetterHash, do I need to deposit money in an account somewhere?

No, BetterHash is a free application and you don't have to pay anything in order to use it. At the moment, as we are still in the developing process of the app, so we are not imposing any fees, except the ones requested by some of the currencies' networks, such as Monero.

I uninstalled this because I kept getting this error every few seconds "EthDcrMiner64.exe - System Error The code execution cannot proceed because OpenCL.dll was not found. Reinstalling the program may fix this problem" so I reinstalled and kept getting the same error

The "OpenCL.dll" file is usually contained in the NVidia driver. Usually, reinstalling the driver fixes the problem.

How do I mine for Bitcoin?

BetterHash automatically mines the most profitable cryptocurrency. Bitcoin mining is almost impossible with a home PC and this is why we are mining different currencies (called altcoins). We are giving you the mined currency or the option to exchange to Bitcoin. This way you can do the exchange yourself at an exchange rate that YOU control.

Do I need an account to use BetterHash?

No, you don’t. You can use Betterhash without any account for as long as you want to. You will be able to see your mined coins on the online dashboard. However, if you want to transfer your earnings to a different wallet, you will need to create an account. If you mined on several PCs, all of them without an account, you have to keep in mind that when you'll create an account you should use the same log in credentials on all PCs so you can store your funds in the same account.

Some miners are disabled (not compatible). Why?

There are miners designed to work using your PC’s processor (CPU) and miners designed for specific video adapters (GPU). BetterHash evaluates your PC and enables only the ones that are compatible with your configuration. As an additional feature, BetterHash has the option to "force benchmark" all miners, meaning that if BetterHash evaluated the miners' compatibility incorrectly, you can force another test on the miners and possibly get them to start.

How can I receive the money generated by my PC?

In order to get your coins, you must firstly link your BetterHash to an online account. You can transfer the exact coin you mined for to their specific wallets. For example, if you mined for Ethereum, you can send it in your Ethereum wallet. Or you can get all your funds exchanged to BTC by us and transfer them in your BTC wallet. We are still developing BetterHash and we are working to introduce transfers to Visa or MasterCard so you will be able to exchange your cryptocurrency to USD directly, at an exchange rate that will be available on our website. For now, you can only exchange outside our website.

I mined for several days without creating an account. What happens to my revenue?

As soon as you create an account, you'll find all your revenue in your user panel.

Can I use BetterHash on multiple computers?

Yes you can. You only need to link all of them to the same account. If you're mining on multiple PCs, you'll need to use the same login credentials in all your applications. Open BetterHash and go to Settings / Payments and click on Assign ID on each PC in order to view all your funds in the same control panel.

Is there tax implication for the money earned?

There's a lot of information on the Internet about this. This depends a lot on your country. Two ideas:

- As long as you keep the money in cryptocurrency only - there is no tax at all.

- If you convert cryptocurrency to fiat, different laws apply depending on your country.

I see the "No active workers" alert in my online dashboard, but my miners are working. Why?

The "no active workers" message appears until the first share is received from the pool. Depending on your hashing speed, the time until it switches to "Status OK" will vary. This will also happen when a payment comes from the pool to your online account, up until the next share comes. That doesn't mean that you lose money or that the miners are not working.

I closed BetterHash and the miners are still running. How can I stop them?

We made sure your mining runs continuously and doesn't stop unless you want it to, so we set the miners to run uninterruptedly even when BetterHash stops or is not responding. To close BetterHash and stop the miners from running, all you have to do is press the Stop button in the Home tab in BetterHash before closing it.

I deactivated 2FA and can't seem to reactivate it. What to do?

When you enable 2FA after you've previously disabled it, a new secret key is generated. Make sure you delete BetterHash from the Authenticator and re-add it using the new secret key.

I lost my secret key for my 2FA. What should I do?

Contact support and provide a picture of you holding your identity card. In the same photo, make a reference to BetterHash reset 2FA and have the current date displayed. Make sure your face is clearly visible and that all identity card details are clearly readable.

Why does my pending balance keep changing?

The pending balance may fluctuate according to the data we get from the pool. BetterHash receives data about confirmed shares + an estimation of the next payment. The accuracy of the estimation depends on the percentage of stale shares. Stale shares are the shares that were sent after a block was already solved, meaning they were sent too late and were no longer valid. This is why the better configuration you have, the more money you make. Because we cannot predict stale shares, this data goes to the pending balance and gets confirmed only after the final data arrives. This is why the pending balance may change, while the confirmed balance stays the same.

Why is my balance negative?

We keep an estimated fee for the altcoins withdrawals. Since this is the network fee, we cannot establish precisely how much will that be. The network fee for your last transfer was greater than the estimated fee.

What are the fees for using BeterHash?

We charge no fees at all: no usage fees, no mining fees and no withdrawal fee either (except for the regular network fee or our BTC exchange fee). We dedicated a separate page to this matter, please click here to read more.

I have an abnormally small hashrate/revenue/My miner is stuck on Starting. What should I do?

Firstly, make sure you're not running any torrent clients because they might occupy the port that the miner is trying to use. Also, check to see if the miner shows any errors. To run your miners in visual mode, make sure you uncheck the "Miners start hidden" option from Settings then Stop and Start the mining.

BetterHash says that my two graphics cards are not compatible and I get a notification that the program was denied access to the GPU. What to do?

If your GPU cards are Nvidia, make sure SLI is disabled and try benchmarking again.

Who are we?

We are Innovative Solutions, a software company with more than 10 years of computer programming behind. We've created Windows applications such as DriverMax, Orange Defender Antivirus, or Advanced Uninstaller PRO. You can find out more about us by visiting our website www.innovative-sol.com.

What is cryptocurrency?

Cryptocurrency is a medium of exchange just like the usual currencies, the dollar and the euro. Cryptography is used to secure the transactions and to control the creation of new coins. The first cryptocurrency created dates back to 2009. Today, there are hundreds of other cryptocurrencies, often referred to as Altcoins. In the simplest of forms, cryptocurrency is digital currency.

What is cryptocurrency mining?

A coin miner is a simple executable that validates transactions between users. You can picture it as a virtual notary. A miner doesn’t access any files on your PC, doesn’t interfere with your work either; all it does is use your processing power for mathematical computations. A miner is only a transaction validator.

One of the best explanations on what is cryptocurrency and how it works is this video made on YouTube channel SciShow. Watch below:

Does BetterHash access any personal information on my PC?

No, it does not. All BetterHash does is download and install the right miners for your PC’s configuration, start them, and make sure they keep running at optimum speed. Miners don’t need access to anything else than your processing power; they don’t access any files on your PC.